AlliedPRA
  • Menlo Park, CA, USA
  • Part Time

 

Position: Customer Service Representative - Morning Shift

Classification: Non-Exempt

Status: Part-Time

 

Company: Started in 1981, AlliedPRA is an award-winning, full-service destination management company providing clients with a professional service resource in designing and executing destination programs. This position is solely designed for our client and the employee will be a contractor for the client's Transportation Team and work from their Menlo Park campus.

 

Summary of Position: The Customer Service Representative (CSR) reports directly to the Transportation Center Manager and is supervised by our client's Transportation Management team and the AlliedPRA Transportation Manager.

 

The primary responsibility of this position is to monitor transportation services to help ensure that all shuttle and tram programs provided to our client's employees are safe, reliable, and on-time. Another responsibility of this position is to provide exceptional customer service to our client's employees and respond to all employee transportation requests and queries. In addition, this position will assist with special projects as required by the client's Transportation Management team.

 

Essential Duties and Responsibilities

  • Ensure and verify on-time departure of commuter buses and transit shuttles via proprietary commute assistance software, as well as Tripshot
    • Monitor vehicle flow
    • Direct drivers to appropriate bays
    • Monitor and record delayed arrivals and report to Transportation Center
    • Check destination signage to ensure that the correct route is listed. Change signage if necessary.
  • Ensure that all curbs are clear for buses upon arrival, working with the on-campus Security Team, as needed
  • Ensure commuters are directed to the correct buses and provide ETA and route information, as necessary
    • Answer questions relating to services and ensure passengers are informed of any service changes
    • Call out the route prior to the bus leaving the curb to notify passengers that the bus is departing
    • Remind riders to wear seatbelts
  • Monitor vendor/operator equipment to ensure safety of passengers and report any service concerns to the Transportation Center
  • Spot check buses upon arrival for cleanliness, proper signage, unlocked luggage doors, unlocked bike racks, temperature, bathroom inspections, etc.
  • Assist passengers with ADA requirements and ensure appropriate ADA equipment is provided
  • Notify drivers when passengers need to load bicycles or oversized items on vehicle carriers or in cargo storage areas
  • Assist with communications of program resources and provide appropriate information regarding Commuter services
  • Attend weekly AlliedPRA Meeting and scheduled vendor meetings, provide feedback on any issues or questions from the previous week
  • Assist Transportation Center Representatives and provide coverage during breaks and shift changes
  • Assist Transportation Center with event staffing, as needed
  • Provide CSR assistance at Intercampus tram stops, as needed
  • Assist with additional projects, as needed

 

Qualifications

  • At least 1 year of transportation/commute program related experience and 2 years of customer service experience
  • Must possess solid communication skills and be able to address the public/groups in a courteous, non-hostile manner
  • Must be comfortable using radio communication equipment
  • Must be able to occasionally work shifts (day, evening, nights, weekends) as required by the needs of the business
  • Moderate computer skills required
  • Basic understanding of GPS tracking and vehicle dispatch operations 

 

Work Environment: The work environment characteristics for this position are typical of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this office is moderate.

 

Salary Range: Commensurate with experience.

AlliedPRA
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